Contact us

Flight

Domestic Contact No : 9999828402 , 7290029061 ,
For Refund (Ext : 379) 7290029062
Domestic Ext :
011- 43436363, 320, 321, 322, 323, 330, 331, 332
011- 43439393, 320, 321, 322, 323, 330, 331, 332
International : intl@justclickkaro.com
International Contact No : 7290029063 , 8588828330
International Ext :
011 - 43436363, 340, 341, 343, 351, 352, 353
011 - 43439393, 340, 341, 343, 351, 352, 353

Hotels & Packages

Domestic Contact No : 7290029064
Domestic Ext : 011- 43439280
International Contact No : 7290029060
International Ext : 011- 43439289

Railway

Contact No. : 8588885889 ,8860877477,9953350048
Railway Ext :
011- 43436363, 301, 302, 303, 304, 311, 312, 313, 314
011- 43439393, 301, 302, 303, 304, 311, 312, 313, 314

Uploads/Deposit

Contact No : 8588858627, 7290029070
Deposit Ext :
011- 43436363, 361, 362, 369, 360, 370, 371, 372
011- 43439393, 361, 362, 363, 370, 371, 372

Recharge

Contact No :
Recharge Ext :
011- 43436363, 301, 302, 303, 304, 311, 312, 313, 314
011- 43439393, 301, 302, 303, 304, 311, 312, 313, 314

DMT

Contact No : 7290003886
DMT Ext :
011- 43436363, 291, 292, 293, 294, 283
011- 43439393, 291, 292, 293, 294, 283

Accounts

Contact No : 7290003554 ,7290003550, 7290029071, 7290029067
Accounts Ext :
011- 43436363, 381, 382, 383, 384, 385, 386
011- 43439393, 381, 382, 383, 384, 385, 386

Group Bookings (Flight)

Contact No : 7290029065
Group Bookings (Flight) Ext : 011- 43439278
Name
Mobile No
Email ID
Remarks
Product
011-43436363
011-43439393

How do I use the train search?

It’s pretty straightforward. Just select your origin, destination, travel date, and then click "Search". Voila. You’re done.

Can I search by entering a three/four letter station code instead of a typing the station/city name?

Yes, you can. For instance, search for New Delhi station by typing NDLS.

Can I Booking Rail Tickets with Rail Return Option.

Yes

I don’t understand the different classes of travel mentioned on the search page. Help me

Sure. Here is a brief explanation of what you will find in different classes:

  • AC First Class (1A) : Offers air conditioned accommodation for two berths (one up & one down) or four berth (two up & two down) lockable compartments for overnight journeys ; linen/blankets; facility of shower/toilet at either end of the carriage & attendant services are provided.
  • AC 2 Tier (2A) : Air conditioned corridor carriage that sleeps 46 people split up into two & four berth cubicles separated by curtains.
  • AC 3 Tier (3A) : Air-conditioned 3-tier sleeper. Carriages are divided into compartments with six beds in each. The beds are stacked vertically in three tiers on either side of the compartments. During the day, the middle beds must be folded down flat against the compartment walls to allow passengers to sit on the lower beds. Two tiers of beds are also located outside the compartments, along the aisle. Toilet facility at either end of the carriage.
  • First Class (FC) : Offers non AC accommodation for two berths (one up & one down) or four berth (two up & two down) lockable compartments for overnight journeys ; facility of shower/toilet at either end of the carriage.
  • AC Chair Car (CC) : Air conditioned carriage with reclining seats. Only sitting accommodation is provided.
  • Sleeper (SL) : Non-AC Sleeper class. Similar to AC 3 tier except that it is non-AC.
  • Second Sitting (2S) : Second class sitting. It provides only sitting accommodation with bench style seats.

Which stations lie between the origin station and the destination station?

On the search results page, click on the train of your choice to see the stations the train passes through and the times at which it arrives and departs.

Does this mean I have to pay extra for Tatkal tickets?

Yes. You will need to pay extra if you book Tatkal tickets. Moreover, the senior citizen discount is not applicable for Tatkal tickets.

There are no seats available for the date of my choice. How do I see next few days' availability?

Easy. Just click the "Modify Search" button in the search results after checking the availability and you’ll be shown the train availability for the next six days.

How many days before my travel date should I make a booking?

You can book your train tickets 90 days before the scheduled departure of the train. For some inter-city day trains, the advanced reservation period is lesser than 90 days.

How many passengers can I book in one go?

You can book six passengers on one ticket.

Can I book waitlisted and RAC e–tickets?

Yes, you can book waitlisted and RAC e–tickets as well. However, there is no guarantee that your seats will get confirmed before the departure of the train.

I have booked a confirmed ticket but the ticket doesn’t have the coach and seat number. Why?

Don’t worry, your seat is confirmed. In some booking classes such as AC first class and Executive class (in case of Shatabdi trains), the railways doesn’t assign any seat number till the chart preparation of the train. You’ll get to know your coach and seat number through the charts.

My ticket status is Waitlist/RAC. How would I get to know when it is confirmed?

we strongly recommend that you check the PNR status four hours before the departure of the train. Just go to
https://www.justclicktravels.in/Rail/RailBookingCheck.aspx
or
https://www.justclicktravels.in/Rail/RailBookingCheck.aspx
and enter your pnr number to get the latest status.

What is the choice of quotas available?

At present, only general and tatkal quota are permitted.

Is ID proof required for booking?

ID proof is not required for booking but you will still need to carry a valid ID proof to confirm your identity when you travel.

Why is booking and cancellation facility not available after 11:30 pm?

Railways reservation system remains down from 2330 hours to 0030 hours daily. ( Now as per IRCTC website , they are operational from 12:30 AM to 11:30 PM )

Can I choose my seat/berth number?

Sorry, you can’t. The berths and coaches are allotted by Indian Railways and we have no control over this allocation.

How can I reschedule train booked through JustClickKaro portal?

No, train ticket booked through the JustClickKaro portal cannot be rescheduled. Once train ticket booked it can only be cancel. On cancellation of train ticket, IRCTC cancellation charge would be deducted from the train ticket booking amount.

How can I check Availability of tatkal quota?

Search tarin and select dropdwonlist value Takal on RailAvail page of tatkal tickets. Tatkal ticket can be booked before one day of the journey date.

How many days in advance can I book a Tatkal quota ticket?

Tatkal train ticket can be booked one day before the journey date.

How many days in advance can I book a General quota train ticket?

General quota train ticket can be booked 120 days before the journey date.

Can I book student/other concession train ticket?

No, this facility not available in JustClickKaro portal. Only senior citizen concession ticket can be booked through the JustClickKaro portal.

Identity proof

1. Do I need to carry any ID proof while boarding the train?
You are required to carry valid ID proof of any one passenger when you travel. Here is the list of ID proofs which railways considers valid:

  • Passport
  • Driving license
  • PAN card
  • Voters ID card
  • Photo ID card issued by central or state govt. to their employees

2. Who should be carrying the ID proof?
Any one of the passengers traveling on the ticket may carry the photo ID proof.

3. Can I carry a photocopy instead of the original ID proof?
No. Railways only accepts the original ID proof.

Fares and Discounts

1. I’m more than 60 years of age. Can I avail the senior citizen discount?
1.1 The minimum age for availing concession from 60 years has been reduced to 58 years in case of Women senior citizens. However, the element of Concession will continue to remain at 50%.

1.2 There is increase in the element of concession in case of men senior Citizens from 30% to 40%.The minimum age will, however, continue to be 60 Years in case of men.

The above concession will be admissible on tickets purchased on and after 01.06.2011. In case of ticket already issued for travels on & after 01.06.2011, refund of difference of fares will not be admissible.
( IRCTC has reduced the concession age for senior citizen women and also increase the concession for sr. citizen men as mentioned above )

2. I don’t see the senior citizen discount on book page. Why?
You must have chosen either tatkal quota or Garib Rath train to book the tickets. Railways doesn’t permit senior citizen concession on Tatkal quota or Garib Rath trains.

3. What does the fare include?
Apart from the JustClickKaro service fee and the processing fee, the fare includes:

  • Base fare
  • Reservation fee
  • Superfast fee
  • Development charges
  • Concession if any
  • IRCTC service fee
  • Tatkal charges, if using tatkal quota
  • Transaction fee

Cancellation, amendments and refunds

1. I have missed my train. What’s the latest I can cancel my confirmed ticket by?
Indian Railways allows cancellation of unused e–tickets up to 1 Hour from the departure of the train. In order to cancel the e– ticket, please fill the online form here with the required details. Any TDR request sent post 1 hour of the train departure time will not be considered as a Valid TDR request and no refund will be processed as per IRCTC guidelines.

2. I have mistyped the name of one of the passengers at the time of booking. Can I change the name now?
The amendments in passenger name is possible only if any of the blood relative wants to travel in place of booked passenger that can be made by approaching the nearest railway reservation counter with your e–ticket printout and valid photo ID proof and blood relation proof of the passengers who willing to travel in place of booked passenger .Please note that amendments are allowed till 24 hours before the scheduled departure of train and can be made only once per ticket. Processing of amendment request is at sole discretion of the railway authorities.

3. I have mistyped the age of one of the passengers while booking. Can I change it now?
Sorry. Indian railways doesn’t allow amendment of age in the e-ticket. The ticket examiner may still allow you to travel if the difference in the actual and typed age is not much.

4. I have lost my e–ticket. What do I do?
Come on, it’s just an e–ticket. You can print another one by logging into your JustClickKaro

5. Is there a restrictions on the baggage I carry?
Yes. For latest baggage rules
http://www.indianrail.gov.in/luggage_Rule.html

6. What items are prohibited on board a train?
Offensive articles, explosive, dangerous, inflammable articles, empty gas cylinders, dead poultry, acids and other corrosive substance are not permitted.

7. Upto what time before train departure can I cancel seats in train?
Train Seats can be cancel before the chart preparation (Chart preparation for train is done four hours before train initial station departure time. )
For Example: Train Departure time from the initial station is 5:30 pm then seats in the train can be cancel till 1:30 pm.

8. I booked a tatkal ticket but did not travel through train. Can I file TDR against tatkal ticket with passenger does not travel and how much amount would be refunded?
No, TDR can not be file against the tatkal ticket. Because IRCTC does not refund any amount on filing TDR against the tatkal ticket.